Question 1

What payments do you accept?

Accepted Answer

I accept e-transfers and most major credit cards. Payment is due at the time of your appointment, and receipts are provided for insurance reimbursement when applicable.

Question 2

Do you offer a sliding scale for therapy fees?

Accepted Answer

Yes, I offer a limited number of sliding scale spots based on financial need. I believe therapy should be accessible, and I am happy to discuss options during our initial consultation. Sliding scale availability is limited and cannot be guaranteed.

Question 3

Will my insurance cover our therapy sessions?

Accepted Answer

Many extended health benefit plans in Ontario cover the services of a Registered Psychotherapist (Qualifying) practicing under clinical supervision. Coverage varies by provider and plan, so I recommend contacting your insurance company to confirm that psychotherapy services provided by a Registered Psychotherapist (Qualifying) or under supervised psychotherapy are included in your benefits. Receipts are provided for submission to your insurer.

Question 4

What is your cancelling policy?

Accepted Answer

To help keep appointments available for all clients, I require at least 24 hours' notice for cancellations or rescheduling requests. Appointments cancelled with less than 24 hours' notice, or missed appointments, will be charged the full session fee.

Question 5

Do you hold sessions virtually or in-person?

Accepted Answer

I offer both virtual and in-person psychotherapy sessions. Virtual sessions are conducted through a secure, HIPAA-compliant practice management platform and are available to clients anywhere in Ontario. In-person sessions are held at my office located at 7051 Guelph Line on the border of Milton and Burlington, Ontario.

Many clients appreciate the flexibility of online therapy, while others prefer meeting face-to-face. Together, we can determine which option is the best fit for your needs.

Question 6

How do I schedule my first session?

Accepted Answer

The easiest way to get started is by booking directly through my Jane App portal at tlscounselling.janeapp.com. There, you can choose a time that works for you and book either a free consultation or a full initial therapy session.

If you're unsure where to begin, a free consultation can be a helpful opportunity to ask questions, discuss your goals, and determine whether we're a good fit to work together.

Question 7

What are the benefits of psychotherapy?

Accepted Answer

Psychotherapy can help you better understand yourself, navigate life's challenges, and develop healthier ways of coping with stress, anxiety, depression, grief, relationship difficulties, and major life transitions.

Many people also find that therapy helps them improve communication, build stronger relationships, gain clarity about their values and goals, and respond more effectively to difficult emotions.

The goal is not simply to reduce symptoms, but to help you create a life that feels more meaningful, connected, and sustainable.

Question 8

How often should I attend psychotherapy sessions?

Accepted Answer

The frequency of psychotherapy sessions depends on your individual needs, goals, and circumstances. Many people begin with weekly sessions, especially when working through a specific challenge or difficult period of life.

As progress is made, sessions may become bi-weekly or monthly. Together, we will regularly review what is working and determine a schedule that best supports your growth and well-being.

Question 9

What should I expect during my first psychotherapy session?

Accepted Answer

The first session is an opportunity for us to get to know one another and explore what brings you to therapy. We will discuss your current concerns, relevant personal history, and what you hope to gain from the counselling process.
You do not need to have everything figured out before you arrive. Many people come to therapy feeling uncertain, overwhelmed, or unsure where to begin. Together, we will work to better understand your situation and identify meaningful goals for our work together.

There is no pressure to share more than you are comfortable sharing. My goal is to create a safe, supportive, and non-judgmental space where you can speak openly and honestly.

Question 10

What is a Registered Psychotherapist (Qualifying)?

Accepted Answer

A Registered Psychotherapist (Qualifying) is a mental health professional who has completed the required master's-level education and is registered with the College of Registered Psychotherapists of Ontario (CRPO). The "Qualifying" designation means that the therapist is continuing to accumulate the clinical experience required for full registration while practicing under professional supervision.

My work is regularly supervised to help ensure a high standard of ethical, evidence-based care. In addition to my psychotherapy training, I bring more than 20 years of experience supporting individuals and couples through counselling, spiritual care, and pastoral ministry.

Question 11

Do you support male clients?

Accepted Answer

Yes. Men's mental health is one of my primary areas of focus, and many of the clients I work with are men.

Men often come to therapy struggling with stress, anxiety, depression, anger, burnout, relationship challenges, grief, or a general sense of feeling stuck. Some have never had much opportunity to talk openly about their emotions, while others are looking for practical tools to improve communication, relationships, and overall well-being.

My approach combines empathy, curiosity, and practical strategies to help men better understand themselves, develop healthier coping skills, strengthen relationships, and move toward the life they want to live.

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